1. What is
my Username?
Your username is used to identify you to the system. It was included in the welcome
email sent to you by your departmental contact. If you cannot locate this email,
please notify your departmental contact or the IMF HelpDesk (ITHelpDesk@imf.org).
2. What is
my PIN?
Your PIN or Personal Identification Number is used to authorize you to log into
the Expert Portal. It was sent to you just after you received your welcome email.
If you cannot locate your PIN email, please contact the IMF HelpDesk (ITHelpDesk@imf.org).
3. I have
clicked on the "Request Token on Demand" link, now what?
If you did not receive the email with the token, please try again (by clicking on
"Request Token on Demand" link). If you still do not receive the email, please check
your email system's SPAM filters. The SPAM filters may be blocking you from receiving
the email. Check that your email system is receiving email. If you continue to have
problems, please contact the IMF HelpDesk (ITHelpDesk@imf.org).
4. I have
entered my Username, PIN and most recent Token, but still cannot get in. What should
I try?
Please ensure that you are using an English keyboard, the application will not accept
characters from a non-English keyboard.
The application is optimized to run on Microsoft Internet Explorer. Please try to
use this browser.
You may have been locked out after too many failed login attempts. Or your browser
may not be correctly configured. Please contact the IMF HelpDesk for assistance.
5. I think
your records have my old email address, how can I update it so I can receive the
token?
Please get in touch with your departmental contact at the IMF for assistance.
6. How do
I get additional help?
To contact the Help Desk for any assistance, please call IT Help Desk at: +1 (202)
623-6631 and select option "2" (remote access). You may explain that you are an
Expert Portal user and that you are requesting them to call you back on your Skype
account, if you have one or on your phone number otherwise.
Optionally, you may send an email to
ITHelpDesk@imf.org, providing the same information as in the above. Our
IT HelpDesk will call you shortly.
