Help for Logging on to the Expert Portal
***** The Fund’s Expert Portal is only for authorized users *****
Please refer to your welcome letter send by your IMF contact for log in information. This letter also contains the instruction document as an attachment (which can also be accessed here).
FAQ Section
I have clicked on the “Request Token on Demand” link, now what?
I have entered my Username, PIN and most recent Token, but still cannot get in. What should I try?
What if I forgot my Username or PIN?
I think you have an old email address for me, how can I update it so I can receive the token?
Contact Information
Answers
Your username is used to identify you to the system. It was included in the welcome email sent to you by your departmental contact. If you cannot locate this email, please notify your departmental contact or contact the IMF HelpDesk.
Your PIN or Personal Identification Number is used to help authorize you to log into the Expert Portal. It was sent to you just after you received your Welcome Email. If you cannot locate your PIN email, please contact the IMF HelpDesk.
3. I’ve click on the “Request Token on Demand” link, now what?
If you did not receive the email with the token, please try again. If you still do not receive the email, please check your email system’s SPAM filters. The SPAM filters may be blocking you from receiving the email. If you continue to have problems, please contact the IMF HelpDesk.
4. I’ve entered my Username, PIN and most recent Token, but still cannot get in. What should I try?
You may have been locked out after too many failed login attempts. Or your browser may not be correctly configured. Please contact the IMF HelpDesk for assistance.
5. I think you have an old email address for me, how can I update it so I can receive the token?
Please contact your departmental contact at the IMF for assistance.
6. How do I get additional help?
To contact the Help Desk for any assistance, please call IT Help Desk at +1 (202) 623-6631 and select option “2” (remote access). You may explain that you are an Expert Portal caller, and you’re requesting them to call you back on your Skype account, if you have one or on your phone number otherwise.
Optionally, you may send an email to ITHelpDesk@imf.org, explain that you are an Expert Portal user, and would like a call back, providing your Skype account, if you have one, or your phone number otherwise. They will call you back shortly.
Contact Information:
IMF Help Desk
Phone: +1 (202) 623-6631
Email: ITHelpDesk@imf.org
The IMF Help Desk is available 24 hours a day, seven days a week.
IMF Help Desk professionals will first ask you a few questions to validate your
identity (based on information gathered by the technical assistance departments of
the Fund)